9 Reasons Clients Switch Cleaning Companies

Why should I switch cleaning companies? 

Facilities need to be clean if you want to continue to impress your clients and keep your employees healthy. But we don’t just mean taking out the trash. It needs to go above and beyond surface-level cleaning. Businesses should have professional cleaning companies that will come in after closing to disinfect, vacuum, and take out the trash. Since there are hundreds of “professional” cleaning companies on the market today, hiring a legitimate company doesn’t seem like a task that would require a lot of effort. However, there are integral differences between a “professional” service and a good, high-quality, professional cleaning company. Many businesses find this out the hard way and end up switching cleaning companies due to one, or more, of the following reasons.

1. Unclear, or Unfair, Prices

Some cleaning companies make it difficult to understand the total price of their services. Confusion during the bidding process should be considered a red flag. If a cleaning company isn’t transparent with you and instead makes the whole thing seem sketchy, don’t sign a contract with them. If you’re stuck in a contract with them already, find a way out and switch cleaning companies. More often than not an ambiguous contract will mean a reduction in quality, professionalism, and dependability. Make sure you know exactly what you’re signing up for in terms of pricing so you can budget adequately and avoid hidden costs.

2. A Lack of Communication

What happens when you try to communicate with your cleaning company? Do they answer right away? Do they take a few hours to call you back? Days? If your cleaning company isn’t responsive, it’s not a good sign. While everyone hopes things will go smoothly, you need to be reassured that if something does happen, you can talk to your cleaning company and make sure to get things taken care of. You shouldn’t have to micromanage. It’s no surprise that clients are quick to abandon cleaning companies that lack communication. Communication is essential to conducting business, regardless of what that business entails.

3. Workforce Problems

A good, trustworthy cleaning company should be able to manage and control their employees without any problems. Unfortunately, when working with low-quality cleaning companies, sometimes their problems can become your problems. If your cleaning company is taking shortcuts, you’ll likely walk into your facility only to find that the cleaning job is sub-par and not ready to work for the day. This has the potential to then affect your business, which is far from ideal. You shouldn’t be losing money because of a cleaning company’s workforce. You need to find a company that has low turnover, adequate training, and delivers consistent, high-quality results. You should also prioritize companies that require background checks and screening.

4. Too Many Mistakes

Everyone makes mistakes from time to time. Human error is a part of life. If you make a mistake, the most important thing is to learn from it and better yourself. So how many mistakes are too many? That’s up to you to decide. However, one major reason that commercial cleaning clients switch to a new cleaning company is that they’ve decided the cleaners have made too many mistakes. If you continuously open your doors to find inadequate cleaning services, neglected areas, or damaged equipment, it will be frustrating.

Instead, we recommend finding a cleaning company that is committed to quality control. When there is a higher level of quality control, work will be checked, then double-checked, to ensure that no mistakes are made and no areas go un-cleaned.

5. Bad or Outdated Equipment

The type of equipment your cleaning company uses makes a difference. As a whole, the cleaning industry has come a long way in the past few years. Equipment is more efficient, products are better at tackling germs, and there are more environmentally friendly ways to get the job done with the same high-quality results. However, high-quality, efficient equipment usually comes with a higher price tag. There are a lot of companies that don’t want to invest their money in new supplies or equipment, which then reflects in their quality of work. When companies continue to use outdated equipment, it means that they’re probably cutting corners in other ways and over-charging you for their services. Don’t waste your money by investing in a company that doesn’t invest in itself.

6. Security Lapses

For the most part, commercial cleaning companies come in after the facility has closed for the day so there are fewer obstacles to maneuver around while cleaning. This means you need to be sure that you can trust them. If your cleaning company isn’t providing adequate security screenings, you’re the one who is put at risk. The employees need to be legal and able to work in the United States to avoid any problems with the government and they should provide screening, both for drug use and criminal records. Unfortunately, many companies learn about security lapses the hard way. Take the time to do your research before hiring to ensure you won’t have to switch cleaning companies after signing a contract.

7. Improper Training

You might not think that cleaning requires much training, but you’re wrong. There are best practices that work and effective cleaning techniques do require training. If you hire a company that provides improper or inadequate training, you’ll notice. You want a company that provides ongoing training and uses smart and effective cleaning strategies.

8. A Lack of Professionalism

This is high on the list of why businesses switch cleaning companies. If the job is conducted with a lack of professionalism, there’s not much a cleaning company can do to save face. Professionalism is absolutely important, even for cleaning companies that might not be present while employees are working. When cleaning companies don’t emit professionalism, it makes you wonder why.

9. No Quality Control

Finally, cleaning companies should have a procedure for quality control in place to make sure that the employees are doing their job well, every single time. Management or leadership double-checking employee work is one method of quality control. You should opt for a cleaning company that consistently audits their own cleaning procedures through fluorescent marking spray, high tough point tracking, weekly monitoring, and review.

Finding a Cleaning Company That Goes Above and Beyond

At Bee Line Support, we provide the highest levels of service to every facility we clean. Our quality control procedures are top-of-the-line medical-grade standards that are applied to every job, regardless of if it’s a hospital or corporate office. If you’re ready to switch to a cleaning company that you can trust, Bee Line Support is for you. All of our employees are screened, professional, and work with integrity. We use state-of-the-art HEPA filter vacuums, Green Seal-certified disinfectants, and microfiber towels to eliminate bacteria completely. Bee Line Support also offers upholstery cleaning services, commercial carpet cleaning services, vacuuming, garbage removal, and comprehensive janitorial services. Our employees are rigorously trained throughout their careers at Bee Line and always go above and beyond expectations.

Call Bee Line Support at 312-BEE-LINE or message us today to get started on the path to cleanliness!

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