With the increase in demand for cleaning services over the past few years, finding a qualified professional has gotten more difficult. There are hundreds of different websites and online advertisements that promise high-quality results with low upfront investments. While this can seem appealing, you could end up wasting money on subpar or ineffective services. When you need a professional cleaning company, you want to make sure that your space is left in the best condition possible. Otherwise, what’s the point? To help you weed through the listings and find a partner that will eradicate germs and pathogens in your commercial space, here are a few tips to utilize during your interviews with prospective janitorial companies.
Red Flags to Be Aware Of
Before getting started, take the time to familiarize yourself with some basic red flags. During the interview process, there are a few indications that the prospective janitorial company might not be a good fit. If you notice any of these, you may continue the interview out of respect, but hiring the company is not recommended. Some of the most troublesome red flags include:
How They Respond
When you first reach out to different janitorial companies, take notice of how they respond to you. Are they taking the time to recognize your needs? Do they ask follow-up questions about what you’re looking for? Is it an automated response with a generic body? The way that a company responds to inquiries is how they set the stage for the entire relationship, so if you feel like this interaction was a little off, move on to the next company.
After communicating with a prospective company, consider what type of demeanor they elude. Do they seem like they’re invested in your needs or are they treating your communication more transactional? You’ll be partnering with this company for your cleaning needs, so it’s important that you feel comfortable with their attitude about the job.
Short-Term Job History
Always ask about a prospective company’s job history. You want to ensure that you’re hiring someone who has the experience to provide you with the results you need. If prospects are fairly new to the industry, it could be a sign of a lack of expertise. However, just because someone is at the beginning of their cleaning career doesn’t mean they’re not qualified. Ask about references to better understand the quality of their work.
Denying Access to References
Asking for references is a normal part of the hiring process. If a prospective janitorial company gets defensive or refuses to provide a list of references upon request, find another company to work with. This is one of the biggest red flags and indicates problematic work history.
5 Tips for Interviewing a Janitorial Company
Most companies won’t possess noticeable red flags, as they understand the importance of professionalism in today’s working world. Therefore, to weed through your choices, there are a few things you should keep in mind. Get started with these five tips for interviewing a janitorial company.
1. Look at Credibility and Reputation First
Always start with a professional cleaning company’s credibility and overall reputation. Strong prospects will live up to their customer expectations and have plenty of testimonials to back up their work. While you might not be able to contact everyone they’ve worked with, using their online rating and review system can give you a stronger understanding of what it’d be like to partner with them. There are also plenty of awards and certifications given in the professional cleaning industry. If your prospective company has achieved recognition through awards, you know you can trust their services.
2. Compare Price with Scope of Cleaning
A lot of people begin their search for a janitorial company based on price. While this is an important part of creating your company’s budget, understand that price often dictates the quality of work that you get. Be wary of any companies that boast “cheap” or “inexpensive” services. Instead, compare quotes with the overall quality of cleaning that comes with. Reputable companies provide services that should be seen as an investment, as the benefits that coincide with effective cleaning services often outweigh the costs. Choosing a company based on price alone can lead to wasted money.
3. Ask About Licenses and Insurance
Reputable companies should be licensed and insured to keep you protected and make sure that there’s coverage for their employees while they’re onsite. In addition to regular licensing, consider a few certifications that show a cleaning company goes above and beyond industry standards. Two of which include the Certificate of Mastery in Infection Prevention and the Certification Training for Surgical Cleaning Technicians.
4. Determine Which Equipment and Supplies are Used
Knowing about the type of cleaning equipment, supplies, and techniques that are used in your space ahead of time will help determine whether a janitorial company is a good fit for your business. At the very least, all cleaners should be EPA certified to help eradicate germs and pathogens. Protocols that meet the CDC guidelines for cleaning regimens are also an important determination, as this gives you peace of mind that your space is being properly treated.
5. Consider Their Training Methods
Finally, ask about the training methods used at the company. It’s important that each of the employees undergoes the training to effectively clean, sanitize, and disinfect the spaces that they’re working on. Since standards of cleanliness change over time and are based on different industries, find a company that prioritizes regular and ongoing employee training and development. This can be through the use of further education, certifications, workshops, learning management systems, or mock training room facilities. Most janitorial services include basic wiping, vacuuming, sweeping, disinfecting, cleaning, and trash removal, but the degree in which these are carried out also matters. Training should include understanding how to target high-touchpoints and target cleaning.
Another thing to ask about is a janitorial company’s working hours. Some businesses don’t mind having professional cleaners come in during the day, while others would prefer them to work at night when their staff is offsite. Whether a company works nights, responds to emergencies, or strictly works during corporate hours is something that should be discussed ahead of time.
By following these guidelines, you should be able to differentiate between a bad janitorial cleaning company and a reputable one. To help make the decision easier, Bee Line Support offers professional janitorial cleaning services to clients in and around the Chicagoland area. As one of the only certified medical-grade cleaning companies in the region, we employ specially trained teams who understand how to disinfect every square inch of your commercial space harmlessly and efficiently. Bee Line Support’s janitorial services also include surgical-grade misting technology to ensure that pathogens, allergens, and odors are eliminated without causing harm to your employees or clients. Bee Line Support uses high-quality chemicals that are deemed safe, so you don’t have to worry about exposure to harsh, potentially harmful chemicals. Our cleaning supplies have also been shown to eradicate the virus that causes COVID-19, strengthening your confidence to run your business.
The cleaning professionals at Bee Line Support are specially trained in infection prevention techniques, so you can rest assured that your business receives top-of-the-line janitorial and cleaning services. To learn more about how Bee Line Support can provide commercial businesses with dependable cleaning services, call us at 312-BEE-LINE or message us today to get started on the path to cleanliness!